Health care workers

/Health care workers

How to improve customer service skills in healthcare

How To Improve Customer Service Skills In Healthcare As a healthcare worker, you may think that your only customers are your clients. Your clients, their families and friends are probably your most important customers. But they are not your only customers! In fact, healthcare workers have many different kinds of customers.  All of these customers

  • dealing with challenging patients

How to deal with challenging behavior in healthcare

How to deal with challenging behavior in healthcare settings Your job as a healthcare professional requires you to work closely with many different people each day. Some of these people, including your patients, will display challenging behaviors. It's essential that the healthcare workers develop strategies on how to deal with challenging

I look upon the “Herb Interaction” book as a “quickie” for my pharmacy team, no need to get bogged down on the computer.
David (pharmacist) Ontario
The book on “foot ulcers” spoke to me, I now understand the importance of foot care.
Janice. (Caregiver) Akron Ohio
We forget sometimes the power of the patient for healing through compliance and self care habits. We should provide understandable information.
Philip (Physician) Pittsburgh, Pensylvania
The Dr’ Guide books were a great door opener and relationship builder with the allergy medical team. Our reps loved them.
Alex (Product Manager), New Jersey.
We had the highest BRC (business Reply Card) return rate of all time – it built up great customer goodwill and easier repeat calls.
Joe (Sales Manager) Pennsylvania
The distribution of the Dr. Guide books was the most cost effective, most quickly integrated and best ROI program I have had in years – no committee development meetings, no sky high “creative” costs and so appropriate for our product / treatment messages.
Robert, (Director of marketing) Montreal.