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Enhancing customer service in health care

$24.95

This health education program will help you identify your customers, recognize and deal with customer complaints, and improve customer service and customer satisfaction in the workplace.

Following completion of material, participants will be able to:

1. Define “customer”
2. Identify their customers
3. Define “customer service” and “customer satisfaction”
4. Recognize common customer complaints
5. Deal with common customer complaints
6. Describe how to improve client care and customer satisfaction

To access your course:

  1. Click on Add to Cart and proceed to Check Out.
  2. During the checkout stage you will be able to create an account (if you have a coupon code, add it here).
  3. After purchase, each participant will receive a course link via email.
  4. Follow the instructions in your email to your course page where the course(s) purchased will be visible.
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Description

What you get

Each module takes between 25- 45 minutes to complete. If you are interrupted, you can always return to the material at a later time to complete it.

Each module contains the following:

PRE-TEST/POST-TEST
These tests provide information regarding the extent of learning that has taken place. Each test contains 7 questions. Do not be concerned if you attain a low grade on the pre-test.

CASE EXAMPLE
The content contains a case example that will increase your understanding of the issues. Try to complete the follow-up question(s) on your own before looking at the answers. The case examples are a good opportunity to brainstorm solutions for complex situations that invariably arise when caring for the health of another person.

“CONSIDER FOR A MOMENT…”
The content also contains a variety of learning activities that begin with the heading “Consider For a Moment…”. These activities will enhance your knowledge of the material so try and do as many as you can. In group settings these are valuable opportunities for discussion.

CERTIFICATE OF COMPLETION
Once you finish studying the material, you will be provided with a “Certificate of Completion.” This will be available as a download link after completing the post-test and will also be emailed to you if you are set up to receive emails.

USER REPORTS
Each user has access to their own My Stats dashboard, where they can view all grades, stats of other users, certificates, badges, and leaderboards for greater insight into their own performance.

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DISCLAIMER: It is important to emphasize that a patient or caregiver should always seek the advice of a health care provider before making any changes to treatment or any other changes related to your health. With this in mind, the publishers, authors and distributors disclaim any responsibility for any adverse effects resulting directly or indirectly from the information contained within this website or our books and ebooks or from any readers’ misunderstanding of the content.

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